Privacy Policy | Shapcott & Lauber

FULL LEGAL PRIVACY POLICY FOR SHAPCOTT & LAUBER, LLC

Protecting your private information is our priority. This Statement of Privacy (“Privacy Policy”) applies to Shapcott & Lauber, LLC and its subsidiaries and affiliates (hereinafter, variously “Shapcott & Lauber,” “we,” or “our”), and our web platforms, applications, websites, systems, tools, and related support services (collectively, the “Services”), and your choices about the collection and use of your information.

By using our Services in any manner, you indicate to Shapcott & Lauber that you have read and accept our Privacy Policy and consent to the data practices described in this Privacy Policy. If you do not accept this Privacy Policy or do not meet or comply with the provisions set forth herein, then you may not use our Services.

INFORMATION WE COLLECT

When you use our Services, you may provide Shapcott & Lauber with two main types of information: (1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you use our Services. We collect information from you when you (a) use and/or access our Services, (b) open and/or respond to our emails, (c) contact Shapcott & Lauber, (d) visit any page online that displays our content, and/or (e) provide information to any of our partners or vendors.

PERSONALLY IDENTIFIABLE INFORMATION YOU CHOOSE TO PROVIDE

We may ask for certain personal information from you for the purpose of providing you with content and/or services that you request. We collect personal information such as your:

(i) contact information (including name, telephone number, email, title, and job position);

(ii) employment context (including manager’s name and email, length of employment, and/or other materials) submitted by you;

(iii) financial information (such as credit card number, expiration date, verification number, and billing address);

(iv) behavioral activities and perspective on personality attributes (including preferences, self-assessments, degrees of willingness, and performance);

(v) contact information of employees or others you share with us (such as names and email addresses) as may be provided, for example, to invite team members to webinars, training classes, coaching events, or to take assessment tests;

(vi) demographic information (including age, highest level of education, place of residence, and gender/non-gender);

(vii) location information (such as geographic location of the device you are using); and

(viii) feedback, comments, activities performed, changes made, and impact of changes on performance (such as survey responses, summarization of comments and wins in reports, and performance metrics).

Once you register to attend any event or receive any Service, you have opted in to receive electronic communications from Shapcott & Lauber. Shapcott & Lauber may also provide you with the opportunity to participate in surveys through our Services. If you participate, we will request certain personally identifiable information. Participation in surveys, as well as any other Service, is completely voluntary and you therefore have a choice whether to disclose such information.

NON-PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT

When you access or use our Services, we may automatically collect information about you, including:

Cookies: We use cookies and web log files to track usage and trends, to improve the quality of our Service and to customize your experience. A “Cookie” is a tiny data file that resides on your computer, mobile phone, or other device, and allows Shapcott & Lauber to recognize you as a user when you return to our website using the same computer and web browser. Information gathered through Cookies may include the date and time of visits, the pages viewed, and time spent at our Service. You can remove or block Cookies using the settings in your browser, but in some cases that may impact your ability to use our Services.

Device Data: We sometimes use device data, which is information concerning a device you use to access, use, and/or interact with the Services, which may include operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier, and/or other device identifiers.

Aggregate: We may collect non-identifying and statistical information about the use of our Services, such as how many visitors visit a specific page, how long they stay on that page, and which links, if any, they click on. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual. We may share user information in the aggregate with third parties.

Analytics: Shapcott & Lauber uses analytic software to gather statistics and usage trends for product and service improvement purposes. Our Service may record data from your phone, tablet, or computer such as how frequently you use the Service, what actions you take, and performance data.

Third-Party Services: To support the services we provide to you, we may use services hosted by third parties. We may share your personal information with our consultants, and contractors, including IT and security service providers, hosting service providers, analytics service providers, and Cloud storage providers in the course of providing services to you. These services may collect information sent by a browser as part of a web page request, including Internet Protocol (“IP”) addresses, browser software, and/or clickstream patterns. If such third-party services collect information, they do so anonymously without identifying individual visitors. However, we may link the information we record using tracking technology to personal information we collect. In addition, we may allow third parties who support our services to use Cookies in connection with your use of the Services. They may collect and store the same type of information and use it similarly to Shapcott & Lauber, as described above.

HOW WE USE THAT INFORMATION

GENERAL USE

We use information collected as described in this Privacy Policy to provide you with the information and/or content that you have requested, and, in some cases, to contact you about or to promote our products, features, and/or services. We also use the information collected to take the following actions:

Operate and improve our Services for new features, content, or design;
Answer questions and respond to your requests;
Perform analytics and conduct research;
Send you reminders, support, and marketing messages;
Maintain and manage our administration of our Services;
Participate in one of our surveys or other forms of customer research;
Facilitate and process employment, role challenge, or developmental assessments;
Analyze programs, products, and services we offer;
Use information for other purposes about which we notify you.

The information collected in the aggregate enables Shapcott & Lauber to better understand your use of the Services and to enhance your enjoyment and usefulness. We may use financial information to process payment for Services in which you elect to participate. If you use the Services, you agree to receive certain communications from us including, but not limited to, the following:

Special Offers, Newsletters, and Updates: We will occasionally send you information on products, special deals, promotions, and newsletters. You can sign up for these emails from us at any time. Out of respect for your privacy, you may elect not to receive these types of communications by contacting us or replying to our emails.

Discussion Groups: Our Service may have links or access to publicly accessible discussion groups, blogs, or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Customer Service: Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request and to manage your services and account. We will communicate with you by email most often, but by telephone as needed.

PARTIES WITH WHOM WE MAY SHARE YOUR INFORMATION

Service Providers: We may share your personally identifiable information as well as information from tools like Cookies, log files, and device identifiers and location data (such as usage data, referring/exit pages and URLs, platform types, number of clicks, etc.), with our employees, contractors, and/or agents that help Shapcott & Lauber provide the Services to you (“Service Providers”). Our Service Providers will be given access to your information as is reasonably necessary to provide the Services. We strive to use commercially acceptable means to protect your personal information. If Service Providers acquire confidential or proprietary information belonging to Shapcott & Lauber or its customers, such information is required to be handled in confidence and may not be disclosed to unauthorized third parties. Service Providers who violate our security and safe maintenance of data policies are subject to appropriate discipline including, but not limited to, termination. We take the privacy of our users very seriously, and we do not sell, rent, and/or otherwise provide your personally identifiable information to third parties for marketing purposes. We will not share your personally identifiable information in ways unrelated to those described in this Privacy Policy without providing you with an opportunity to opt-out of such use or otherwise prohibit such unrelated use. We encourage our Service Providers to adopt and post privacy policies; however, such Service Provider’s use of personally identifiable information obtained through Shapcott & Lauber is governed by such Service Provider’s privacy policies and is not subject to our control. Certain Service Providers will automatically collect non-identifying information about your use of our Services by using Cookies and other technologies as similarly used by Shapcott & Lauber.

Corporate Accounts: If you are an individual Shapcott & Lauber registered user and the domain of the primary email address associated with your account is owned by your employer and was assigned to you as an employee of that organization, and such organization wishes to establish a Shapcott & Lauber corporate account, then certain information concerning past use of your individual account may become accessible to that organization’s administrator including your email address. If you are part of a corporate account, your corporate administrator may be able to view your profile data.

Legal Compliance and Protection: We may release your information in response to a request if we believe that the release is in accordance with, or otherwise required by, any applicable law, regulation, or legal process. We may also share information if we have a good faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to (a) detect, prevent, and address fraud and other illegal activity; (b) enforce our agreements, policies, and terms of service; (c) protect our property, business, and rights, those of our affiliates, and customers or the general public; (d) protect ourselves, you, and others from fraudulent, abusive, inappropriate, or unlawful use of such activities; and (e) protect the safety and security of any person.

Corporate Changes: In the event that Shapcott & Lauber is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. The commitments in this Privacy Policy will apply to your information as transferred to the new entity.

OUR LEGAL BASES FOR HANDLING YOUR PERSONAL DATA

The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds for processing your personal data are as follows:

To Honor Our Contractual Commitments to You: Much of our processing of personal data is to meet our contractual obligations to our users, or to take steps at users’ request in anticipation of entering into a contract with them.

Legitimate Interests: In many cases, we handle personal data on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, these include:

Providing a safe and enjoyable user experience;
Customer service;
Marketing, e.g., sending emails or other communications to let you know about new features;
Protecting our users, personnel, and property;
Analyzing and improving our business, e.g., collecting information about how you use our Services to optimize the design and placement of certain features;
Managing legal issues.

Legal Compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations.

To Protect Your Vital Interests: We may need to process your personal data to protect your vital interests or those of others.

CONSENT

Where required by law, and in some other cases, we handle personal data on the basis of your implied or express consent. Where we process your data on the basis of consent, you may withdraw your consent at any time by contacting us at legal@shapcottlauber.com.

RETENTION OF PERSONAL DATA

We will keep your personal data as long as we need it for the purposes for which we collected it. After that, we will delete or anonymize it. We keep your personal data to the extent necessary to comply with our legal obligations, resolve disputes, operate our sites, and provide our Services. We also retain personal data to comply with financial record-keeping requirements and data retention requirements under applicable law.

YOUR DATA RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights in relation to your personal data. These may include the right to access, correct, update, or request deletion of your personal data. You can contact us about any of these rights, or if you have questions or complaints about this Privacy Policy, by emailing us at info@shapcottlauber.com.

SECURITY OF YOUR PERSONAL INFORMATION

Shapcott & Lauber takes reasonable steps to secure your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control and that the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

CHILDREN UNDER THIRTEEN

Shapcott & Lauber does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

CHANGES TO THIS PRIVACY POLICY

Shapcott & Lauber will occasionally update this Privacy Policy to reflect company and customer feedback. Shapcott & Lauber encourages you to periodically review this Privacy Policy to be informed of how Shapcott & Lauber is protecting your information. When such a change is made, we will update the “Last Updated” date below.

CONTACT INFORMATION

Shapcott & Lauber welcomes your questions or comments regarding this Privacy Policy. If you believe that Shapcott & Lauber has not adhered to this Privacy Policy, please contact us at:

Shapcott & Lauber, LLC

309 Pisgah Church Road, Suite 3A

Greensboro, NC, 27455 USA

Email Address: info@shapcottlauber.com

Telephone number: 743-867-3122

Effective as of June 1, 2024